RETURNS & EXCHANGES
What is your return policy?
- We accept returns for store credit within 7 calendar days from the date you receive your order.
- All sale items and items purchased at a discount are FINAL. For any questions, please contact firstname.lastname@example.org Final Sale purchases are not redeemable for any type of store credit, exchange or refund.
- Return will be issued in for of in store credit.
- If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
- Damages must be reported within 3 days of receiving merchandise or cannot be returned. Items must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the items ineligible for returns. In this case, the items will be shipped back to you and you are subject to the return shipping costs.
- Jewelry, sunglasses and hats are returnable in new condition but not exchangeable. Jewelry, sunglasses and hats are not returnable if they are in the SALE section.
- Gift Cards, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
- Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
- During holiday season (Nov 1st to Dec 25th), we will accept your return for store credit only after the 7 days so long as it is received by January 10 of 2017. Please remember sale and coupon code items over 10% off will remain final sale.
How should I send my return back?
Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.
- Complete the return form on this page and include it inside all boxes you are returning.
- Securely repackage your items in the package you received them in.
- Apply return label provided in package.
- Please note that shipping and handling charges are not refundable. The cost of the return shipping will be deducted from your store credit. Return shipping costs are currently not reimbursed.
SEND RETURNS TO:
309 N Buckeye
Abilene, KS 67410
REFUNDS & PROCESSING TIME
If your package arrives at Aksent Boutique Returns Department within the 7-day timeline specified above, your refund will be issued in the form of store credit within two weeks from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction took place.
What if my package is refused or not delivered?
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
- We will hold the item until further notice from the recipient up to 7-days. After this 7-day period we will deduct a 20% restocking fee then issue store credit via e-mail.
If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us how much you love us, please contact our warehouse immediately at email@example.com or call us (785)263-3213 between the hours of Wednesday-Friday 11-5:30 & Saturday 10-5:30, Sunday 1-5pm Central Time.
Processing order can take up to two weeks to be shipped out this is not always the case but can happen! If you are concerned about your order and if you will get it on time feel free to email firstname.lastname@example.org!